Distance Sales Contract

ARTICLE 1 PARTY INFORMATION

1.1 – SELLER

Title: MAKRI FOOD TOURISM INDUSTRY AND TRADE LIMITED COMPANY

Address: FETHİYE/MUĞLA

Phone: 0252 613 49 49 - 0545 811 11 48 - siparis@servet.com

This contract has been prepared based on the obligation to make a contract for sales made over the internet in accordance with the Regulation on the Application Procedures and Principles of Distance Contracts published in the Official Gazette dated 13.06.2003 and numbered 25137, and its articles are as follows.

1.2. BUYER

The person who becomes a member of the www.servet.com shopping site as a customer. The address and contact information used when registering are taken into account.

ARTICLE 2 - SUBJECT

This contract has been prepared based on the obligation to make a contract for sales made over the internet in accordance with the Consumer Protection Law No. 4077 and the Regulation on the Application Procedures and Principles of Distance Contracts in force, and is as follows.

The BUYER accepts and declares that he/she is informed about the basic characteristics of the products subject to sale, sales prices, payment methods, delivery conditions, all preliminary information about the products in question, right of withdrawal and return conditions, that he/she confirmed this preliminary information electronically and then ordered the products, in accordance with the provisions of this contract.

ARTICLE 3 - CONTRACTUAL PRODUCT AND DELIVERY INFORMATION

The type or kind of product or products purchased electronically from www.servetsekerleme.com e-commerce site, quantity, brand or model, sales price, payment method, recipient, delivery address, invoice information and shipping fee are as seen in the forms and order details prepared before shopping. Product Delivery Time is the delivery time specified on the review page of the relevant product.

ARTICLE 4 - GENERAL PROVISIONS

4.1 - BUYER declares that he/she has read and is informed about the basic characteristics, sales price and payment method of the product or products that are the subject of the contract specified in Article 3 and all preliminary information regarding delivery and has given the necessary confirmation electronically.

4.2 - The product or products subject to the contract shall be delivered to the BUYER or the person/organization at the address indicated by the BUYER within the period specified in the preliminary information, depending on the distance of the BUYER's place of residence, provided that the legal 30-day period is not exceeded. This period may be extended by a maximum of 10 days, provided that the BUYER is notified in advance.

4.3 - If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to whom the product is to be delivered does not accept the delivery.

4.4 - SELLER is responsible for the delivery of the contractual product in a sound, complete manner, in accordance with the specifications specified in the order and with warranty documents and user manuals, if any.

4.5 - If the relevant bank or financial institution does not pay the price of the product to the SELLER due to the unfair or illegal use of the BUYER's credit card by unauthorized persons for reasons not caused by the BUYER's fault after the delivery of the product, the product must be sent to the SELLER within 3 days, provided that it has been delivered to the BUYER. In this case, the shipping costs belong to the BUYER.

4.6 - If the SELLER cannot deliver the contracted product within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions or interruption of transportation, the SELLER is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of the following rights: cancellation of the order, replacement of the contracted product with a similar one, if any, and/or postponement of the delivery period until the elimination of the impeding situation. In the event that the BUYER cancels the order, the amount paid shall be paid to the BUYER in cash and in a single transaction within 15 business days.

4.7 - Since the sales on credit are made only with credit cards belonging to banks, the BUYER accepts, declares and undertakes that he/she will also confirm the relevant interest rates and default interest information from his/her bank, and that the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the Bank and the BUYER in accordance with the provisions of the current legislation. In the installment transactions, the relevant provisions of the agreement signed between the BUYER and the cardholder bank are valid. The credit card payment date is determined by the provisions of the agreement between the bank and the BUYER. The BUYER can also follow the number of installments and payments from the account statement sent by the bank.

4.8 - Defective or broken products sold with or without a warranty certificate may be sent to the SELLER for the necessary repairs under warranty conditions, in which case the shipping costs will be covered by the SELLER.

4.9 - In purchases made by non-consumer BUYERS for one or more products, even if the order has been made and the amount has been taken from the BUYER's credit card (or other payment methods), the SELLER has the right to cancel the contract (order) or a part of the order before delivery without stating any reason. It can refund the paid amount to the credit card (or account) in the same way as the BUYER paid it. The transfer of the refunded amount to the BUYER's account is the responsibility of the institution that issued the card/to which the account belongs, and the SELLER has no responsibility for any delays that may occur.

4.10 - BUYER declares that he/she has read all the conditions and explanations written in this contract and the order-contract preliminary information form that forms an integral part of it, that he/she has prior knowledge about the basic characteristics of the Products subject to sale, sales price, payment method, delivery conditions, etc. and all preliminary information and right of withdrawal regarding the Products subject to sale, that he/she has seen and confirmed the preliminary information electronically on www.servetsekerleme.com and that it has been sent to his/her electronic mail registered in the system, thus confirming and approving all these electronically, and that he/she has ordered the product and accepted the provisions of this contract.

4.11 - In case of default in transactions made with credit card, BUYER shall pay interest within the framework of the credit card agreement made with the cardholder bank and shall be liable to the bank. In this case, the relevant bank may take legal action; may demand the expenses and attorney fees from BUYER and in any case, in case BUYER defaults due to his debt, BUYER agrees to pay the loss and damage of Seller due to delayed payment of the debt.

ARTICLE 5 - RIGHT OF WITHDRAWAL

The Buyer has the right of withdrawal within 14 days from the delivery of the contractual product to him/her or to the person/organization at the address he/she has indicated. In order to use the right of withdrawal, the SELLER must be notified by fax, email or telephone within this period and the product must not be used/consumed/diminished. In the event of use of this right, the original invoice and a copy of the cargo delivery report stating that the product delivered to a 3rd party or the BUYER was sent to the SELLER must be returned. The product price will be returned to the BUYER within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and any other legal obligations cannot be returned. The shipping cost of the product returned due to the right of withdrawal will be covered by the SELLER.

We undertake that the consumer has the right to withdraw from the contract by rejecting the goods or services within 7 days from the date of receipt of the goods or signing of the contract, without assuming any legal or criminal liability and without giving any justification, and to take back the goods as of the date the withdrawal notice reaches the seller or provider.

In order for the refund procedures to be carried out in accordance with the general circular of the tax procedure law numbered 385, the relevant sections of the invoice that includes the refund section that we have sent to you must be filled in completely and sent back to us together with the product after being signed.

ARTICLE 6 - EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Unless otherwise agreed by the parties, the consumer cannot exercise his right of withdrawal in the following cases:

a) Products or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller or provider,

b) Products and services prepared in line with the special requests or personal needs of the Buyer,

c) Products that can spoil quickly or whose expiration date may expire,

d) Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; products that are not suitable for return in terms of health and hygiene,

e) Products that are mixed with other products after delivery and cannot be separated due to their nature,

f) All products or services that are within the scope of copyable software, computer software, digital content, digital media products,

g) Products or services related to the evaluation of free time for the purposes of accommodation, transportation of goods, car rental, food and beverage supply and entertainment or rest, which must be done on a specific date or period,

h) Services performed instantly in electronic environment or products or services delivered instantly to the consumer.

ARTICLE 7 - NOTIFICATIONS AND EVIDENCE AGREEMENT

Any correspondence between the parties under this Agreement, except for the mandatory cases listed in the legislation, will be made through My Account>My Product Questions on the website or via e-mail. The Buyer accepts, declares and undertakes that in disputes that may arise from this Agreement, the Seller's official books and commercial records, the electronic information and computer records kept in its database and servers will constitute binding, definitive and exclusive evidence, and that this article is an evidentiary contract within the meaning of Article 193 of the Code of Civil Procedure.

ARTICLE 8 - COMPETENT COURT

In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts at the place of residence of the BUYER or SELLER are authorized up to the value declared by the Ministry of Industry and Trade. In case the order is placed, the BUYER is deemed to have accepted all the terms of this contract.

ARTICLE 9 - ENFORCEMENT

This Agreement, consisting of 9 (nine) articles, has been concluded and entered into force by allowing the BUYER to read and understand it in 10-point font size and by being read by the parties and approved by the Buyer electronically.